Telkomsel's GraPARI, shrunk into a robot.
A fully automated service point for Telkomsel: live knowledge base, adaptive interaction, virtual calls to human staff. Deployable within 1 day.
- 1 dayto deploy a fully automated customer service point
The situation
Every GraPARI customer service outlet costs Telkomsel a lot to open and run. Those costs limited how far the network could grow, leaving service gaps even in established locations.
What we did
SALT built a fully automated customer service robot that works as a mini GraPARI. It draws on a live mobile knowledge base, adapts to each customer, and connects to human staff by virtual call. It deploys within 1 day.
The result
Robotic service points replaced high-cost outlets with always-on support, reducing overhead. Customers can still reach a human agent by virtual call.